Store Policy

Customer Care

At GOTSTOMOVE, we’re committed to delivering performance-driven products and reliable service.

If you have questions about your order, sizing, delivery, or returns, our team is here to help.

Response time: We aim to reply within 1–2 business days.

Please include your order number (if applicable) so we can assist you as quickly as possible.

Order Support

Once your order has been placed, you will receive a confirmation email.

When your order is dispatched, tracking details will be provided.

If you believe there is an issue with your order (incorrect item, damage, or defect), please contact us within 7 days of delivery with photos and your order number.

We reserve the right to refuse service in cases of abuse, fraudulent activity, or misuse of our policies.

Privacy & Safety

Your privacy matters. We are committed to protecting your personal information and handling it responsibly.

Information We Collect

When you place an order or contact us, we may collect:

Name
Email address
Shipping address
Payment details (processed securely via our payment providers)
Order history

We collect this information to:

Process and deliver your orders
Provide customer support
Improve our website and services
Comply with legal obligations

Payment Security

All payments are processed through secure third-party payment providers. We do not store your full card details on our servers.

Data Protection

We handle your data in accordance with applicable UK data protection laws, including the UK GDPR.

Your information will never be sold to third parties. We may share necessary data with trusted service providers (such as payment processors and delivery partners) solely for the purpose of fulfilling your order.

You have the right to:

Access your personal data
Request corrections
Request deletion (where legally applicable)

To make a data request, contact:
info@gotstomove.com

Wholesale Inquiries

We welcome wholesale partnerships with retailers, gyms, studios, and performance-focused businesses across the UK.

If you’re interested in stocking Gotstomove products, please contact us with the following information:

Business name
Website or social media
Location
Type of retail environment
Estimated order volume

Email: info@gotstomove.com

Our team will review your enquiry and respond within 3–5 business days.

Please note: Wholesale pricing, minimum order quantities, and distribution terms will be provided upon approval.

Payment Methods

Credit / Debit Cards
PAYPAL